Customer Services



Shipping and Returns normally dispatches all packages via the Royal Mail from the UK. We aim to dispatch orders received before 2pm on the same working day of receiving your order. Dispatch cost is calculated at checkout, and depends on weight and includes packing. Air Mail dispatch is used to most destinations outside of the UK.

If you require an Express Delivery service, please contact us before placing your order.

Cancellation/Refund Policy

At happy mugs we want you to be happy with your purchases and hopefully keep coming back for more. You may cancel at any time before we have shipped the goods. To do this, simply click "Contact Us" and send us an email quoting your order number. After this, if you are not completely satisfied with any item, we will refund the purchase price, upon return of the items purchased in the same condition as dispatched. Please contact us within 10 days of receiving your goods to arrange a full refund. You do not even need to tell us why if you do not want to. Refunds will be made within 30 days of receiving the returned goods and will be made by the same method that you made your original payment. We strongly recommend that returned goods are sent by registered/recorded delivery with the appropriate insurance cover as they will only be deemed returned when signed for by us.

Payment options uses PayPal as a secure and simple way for you pay for your goods using a debit/credit card. You do not need a PayPal account to do this. We can also accept payments via cheque or online banking. Please contact us for further details and please note that goods can only be dispatched upon cleared funds.

Our Promise

Here at happy mugs, we pride ourselves in excellent customer service and efficiency. We are here to help you in anyway we can, valuing you and your well being!



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